Guaranteed 10% off the hotel's best available rate. Visit this website See business transparency I was on the phone for over 10 minutes trying to make a very simple booking, having had my booking repeated to me numerous times. Shocking program, completely fraudulent when try to talk with a human or receive your "rewards" save your time and money, there are a lot of great loyalty programs out there unfortunately this is not one of them! Accor | ALL (Accor Live Limitless) - AccorPlus Discovery - Just reading the Terms & Conditions of AccorPlus membership dated March 2019 (as you do) and stumbled across this: 8. It is a con and should be reported to the ACCC for false advertising. In particular, I'm interested in the rates for the following hotels/rooms:Sofitel Bali Nusa Dua, Prestige Suite with Plunge PoolWon't be of any benefit just for discounted rates. One listed benefit of membership is that members get early access to sales. Found out the same room on Groupon was $219 (with a $30 surcharge on sat nights =$249 but came with parking, breakfast, late checkout) so really it was cheaper to go through Groupon and save myself the membership fee! After the big phone sell I stupidly agreed to give it a go. Infarction I have recently stayed at the Sofitel Damansara Kuala Lumper and the Sofitel So in Bangkok and I was upgraded both times to an executive suite. They then said there was an additional $20 booking fee - that was never explained when promised the free night, and is not in the spirit of what was sold. (would definitely recommend Sofitel in Melbourne and Sofitel Nusa Dua)

I wrote to the CEO (thomas.dubaere - at sign- accor.com) and somehow they decided that they would refund my money. Firstly, the hotel I was booking did not have standard rooms ( condition for complimentary night included with card purchase). As a member I am appalled.

This was not mentioned when I joined. 10% savings on your own room and on a second room during the same stay; 10% discount on breakfast and all your expenditure at the hotel’s bar or restaurant, even if you are not staying there; 5% additional discount on promotions offered to the public; Guaranteed room availability up to 48 hours before your stay. EVERYTIME I CALL THEY PUT ME ON HOLD FOR LIKE MORE THEN 30 MINS AND NO ONE ANSWER THE CALL. After paying $399 for a higher membership that's when the service completely stopped. Hotels include Sofitel, Novotel, Mercure and Ibis to name a few.

Curtains soiled/stained in a number of places, bathroom moldy.

I made it clear that if they did not refund the money I would take them to the Small Claims Court - and I would have. Accor Advantage Plus Is a exciting sales environment with great management and support staff to build, shape and motivate sales representatives. This mob are unable to do the basics; the website is atrocious. As we travel a lot we thought it was gong to be well worth it.

I have stayed at nearly 12 different Accor hotels. Only a refund is acceptable when they try to bully you.

Decided to use locally in Australia for my husband and daughter as I had been informed by the sales guy I could book for them to stay. © 2020 Trustpilot, Inc. All rights reserved.

I don't know about you but this seems a bit dodgy to me! Don't waste your time. Hopeless. Signed up for 1 year to find in that whole year I didn't even go to any Accor accommodation because none were ever available when I needed to go plus they were over priced.


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