Our Customer Service team will work with you to design a payment option that fits your circumstances.Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. The Metropolitan St. Louis Sewer District (MSD) has received reports of scammers contacting customers and requesting payments over the phone. Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on wastewater charges and the EPA surcharge. We also participate in the Drops of Kindness program that assists customers who need help paying water and sewer bills. See details of each program below.This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. All rights reserved.

MSD does not call customers and ask for credit card information or payments by phone.

ALERT: With many StL area stores changing hours, some MSD bill pay locations may be impacted. Additionally, during this crisis, Louisville Water will not turn-off water service to customers who fall behind in their payments.

What is MSD SmartPay?

These are temporary measures and customers are still responsible for paying their Louisville Water and MSD bill. Your bill contains detailed information that is easy to find and easy to understand – with specific breakdowns of your Louisville Water Company and MSD charges.Louisville MSD offers a 30 percent discount to qualified senior citizens and a 10 percent discount to qualified low-income households on the wastewater portion of the water and sewer bill.

We also participate in the Drops of Kindness program that assists customers who need help paying water and sewer bills.

MSD is committed to working with our customers who may be experiencing financial hardships during this crisis by waiving late fees and publicizing our existing rate assistance programs,” states MSD Executive Director Tony Parrott.Copyright © 2020 Louisville/Jefferson County Metropolitan Sewer District (MSD) Louisville, Kentucky

If payment is not received at the prompt of the letter, the customer can expect to receive a call from a firm. Customers who are current on their account would not receive a call.If you are contacted by someone claiming to be an MSD employee and asking for phone payment, or have any questions regarding your account, please call our Billing Department at For helpful hints on how to avoid utility scams, please visit Utilities United Against Scams at To protect the public’s health, safety, and water environment by responsibly providing wastewater and stormwater management.© 2020 Metropolitan St. Louis Sewer District. However, these firms mail letters to customers first.

See details of each program below. Payment options are found in this section.

MSD offers convenient ways for customers to make a payment on their MSD account. A convenient service MSD uses to offer alternative options to pay your bill.

You can still pay your wastewater bill via the lobby drop box at 2350 Market St. (M-F, 8:30am – 4:30pm), at Pay Online, or by calling 866-281-5737.

Pay your Metropolitan St Louis Sewer District bill Also Known as: MSD doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Any calls by persons claiming to be from MSD and requesting this information should be considered suspicious.To assist with the collection of delinquent billings, MSD does employ outside firms to assist. Make a one-time payment or schedule recurring payments by enrolling in Send your check or money order, with the remittance stub from your bill to:MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers.

It is important to contact “We are all in this together. Louisville MSD offers a 30 percent discount to qualified senior citizens and a 10 percent discount to qualified low-income households on the wastewater portion of the water and sewer bill.

We are temporarily waiving new late fees for customers who are having difficulty paying their billing charges incurred during this time. SmartPay will provide the assurance that your bill gets paid the easiest and fastest way possible. doxo is not an affiliate of Metropolitan St Louis Sewer District. To apply, please fill out and submit the Louisville MSD participates in the Louisville Water Foundation’s Drops of Kindness program that helps customers who have trouble paying their water and sewer bill. Billing Customer Service: 1(866)-281-5737 Email: [email protected]

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