Have a beautiful day!

We thank you immensely on your patience over the issue.

Once again, we appreciate the time you've taken to leave us a review.

The receptionist is helpful and friendly. Open daily including on Public Holidays for lunch and dinner.A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. Having read your review, I understand how disappointed you may have felt on your arrival on having to wait for your room.

5 mins walk to Pavilion, where you can find lots of restaurants...booked the apartment unit but the smell of the unit is uncomfortable. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room. Warm regards, Devi Chandrasegaran Guest Experience Specialist Dear Samuel S., We appreciate the outstanding review. Have a great day! Public transport is also easily accessible, with buses and trains right at your doorstep. We look forward to welcoming you back soon.

The only issue i had was that breakfast was served in the room and it took a long time to arrive.

- Great locations. Have a lovely day! Courteous staff. Most food outlets were closed as were the gym and the pool. We look forward to hosting you again, in the near future for another outstanding experience.

Breakfast service a bit slow due to MCO restriction, understandable but hope it can be improved.

Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Zulkefly, Thank you on behalf of the entire Pullman KLCC team for your review. So, i was not able to enjoy this facility.
Upon clarification with the staff there.. was told breakfast is only for adult. The staff answers as if I am begging for food. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Paul N. Thank you for choosing to stay with us and taking the time to provide us your feedback.

However, the air cond in the room at night is not soo cold even i have lowered the temperature.Confortable Hotel.

Deluxe Room Wake up to views of vibrant downtown Kuala Lumpur, or the pool and … There definitely is no excuse for our shortfall, rest assured that your concerns have been shared to the immediate attention of our respective Heads of Departments for review and improvement. We, however, will indeed take note about your comment on the air-conditioning unit in your room to ensure we improve in the future. I did find the area where breakfast is served gets very busy in the morning. The ALLSAFE label verified by Clifton represents our new elevated cleanliness protocols and standards and provides assurance to all our guests, risk-free.Pullman Kuala Lumpur City Centre Hotel & Residences houses 450 contemporary rooms and suites featuring modern amenities, and 157 residences designed for comfort and convenience.To whet your appetite, six restaurants and bars promise tempting cuisine, catering to every taste.
The normally busy hotel was strangely empty. Slight dissapointment as compared to my previous pullman experience.room are good.

Overall, the staff provided the service as best as they could.

Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Vicky N., We appreciate the feedback. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.Catering only to Residences guests and occasional events, the Residential Lounge offers a club type ambiance.Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.A sanctuary by the pool.


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