TXU rep straight up admitted it was their mistake, but would do nothing to correct the situation. I didn't give anyone authorization to do so. The previous homeowners transferred their service with TXU to their new address. After receiving and paying my first bill, I was notified that I had cancelled my account. Life’s too short to worry about high electricity bills.

They advised me that the problem needs to be corrected by TXU.The commission filed a complaint on my behalf. I called to speak customer service to see why and all I got was a rude, non American Middle Easterner.

It's on me, as they see and manage everything remotely and nothing is "wrong enough" for them to investigate anything. They refused to fix their error and said I needed to reapply with my company of choice and pay the previous owners personally until the account was transferred back to my provider of choice. On Monday, I received a threatening and condescending call from a TXU rep trying to convince me to stay to no avail.

I lost my temper and told her to get the company president on the phone (Connie).

I was asking if they could help me with my bill by giving me a longer extension time and they said no....I closed my account on November to make sure that it does not renew in January.

On July 31 2020 I had a disconnect in my email...confused and angry I called TXU and explained that that the payment plan was just sat up and the customer service agent stated that I had broke it by not making a payment (Payment was not due until the 23 of august 2020). I have requested in writing to TXU to validate this debt, but they have failed to do so. Enjoy reading our tips and recommendations.TXU Energy allowed someone else to open a fraudulent account under my name and SSN. Get trending consumer news and recalls They are rude and lazy liars that shirk all responsibility for their errors.Jeri - Your experience is important to us. They told the previous owners this would be "easiest".

Please do not use TXU Energy.

I have reported this to TXU and the police. By checking Texas electricity company reviews on multiple,  high-volume review websites, we believe you will have a more complete picture of customer opinions.

He also made it very clear I was under contract and that I would be heavily penalized if I switched.

Not sure how to choose? Reviews on TXU Energy from trusted customers on Power2Switch. After a while he rudely hung up on me after 10 min back and forth.Before he hung up I asked the rep if he was willing to make up for me paying too much in the past, he literally said "are you serious?" This is by far the worst power company I have ever been with.

Employees for TXU have been very rude and hanging up on me while talking. I would never use this company.

We cannot keep having same or higher usage after we've traveled for 7-14 days in a month.

The Dallas-native company prides itself on having the right energy for everyone – no matter how you like to … How do I know I can trust these reviews about TXU Energy? I am currently being charged almost $600 a month even though no one is even home during the day. Consider looking for patterns of comments across reviews to gain the most meaningful insights.Home Energy Club vets energy plans on the site using our Home Energy Club gathers customer opinions on more than 40 We combine this third party information with our Home Energy Club/Amazon customer rating survey results to define a rating score for energy providers, such as TXU Energy.TXU Energy shows relatively high rating scores on the reviewed categories.

In looking - I'm also seeing a pattern of almost double usage on a particular day each week. Savings of $63.00 on just one bill.

No bill reduction, BUT...days later - TXU showed up saying they see a problem (from their office) on my meter, it was recording lower than normal usage and they assumed I was tampering with it.

I am currently checking other providers to get clear and free from money hungry TXU.Your experience with TXU Energy and your feedback means a lot. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site.

I am now traveling again. Learn about TXU Energy's value, customer service, and billing. Since everyone is off on weekends - I can't really argue that definitively. Please email your account/contact info to [email protected]. The TXU Energy roots can be traced back to 1882 when the Dallas Electric Lighting Company brought electricity to North Texas. What a mess! Even the Surge protectors and backup power units show bad electricity/faults coming into the residence. They are careless and non responsive to correcting problems. They offer more power to Texans than any other provider within the state. He was rude and tried his best to control the conversation which does not sit well with me, so I hung up and called back to get a new agent, which was a female, but just as bad... She tried to tell me that I had not made my agreed payment last week (The same day I sat up the payment plan) which I did pay that same day.


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