Disolve it all.I am an American who in January 2020 planned and prepaid for a magnificent month long vacation for a family of 5 for May 2020 to visit Germany and spend a week in London.As a result of the COVID-19 pandemic with flight cancelations, international travel restrictions, self-quarantine policies, and safe practices of shelter-in-place distancing; American Airlines, hotels in both Germany and London, rental cars, and prepaid tourist excursions and guided tours have been refunded immediately without any questions; except our round trip airfare from Frankfurt Germany to London by Lufthansa Airlines in May 2020.Several requests for a refund have been submitted by American Express Travel who made the reservation for me and it was prepaid using my American Express Card in January 2020: which, I was billed and have paid off…as a responsible consumer and customer.The problem is a German Government and a major national airline company not meeting the mandate and requirements stipulated by, “The European Union has among the strictest consumer protection laws in the world, with a policy known as EC261. Miles are normally credited in a few minutes. it is there, just for the sake of it? If you want to volunteer your money to the airlines go ahead…but stop suggesting the common man/woman should prop up billion-dollar corporations with interest-free loans.“many airlines either literally couldn’t afford to refund everyone in cash, and/or would be out of business within days if they did.”Let’s bring this into the U.S. context for a moment and forget we’re talking about Lufthansa.
Airlines don’t like that they’ll run out of money but are totally ok if the little guy runs out of money first. In February 2020 booked two business class tickets with Lufthansa to Joburg and have had the same experience as others here of less than helpful response from the airline for a refund. Covid 19 only just exposed their mode of operation.Airline passengers deserves refund for their hard earned $$ and failure to do so will result in a class action lawsuit against the greedy corporation in question period.Well, I see the problem with full refund — if airlines go bust there is no money left anyway.That said: What really p***es me off is their so-called “goodwill rules and gestures”.My second trip with Etihad just got cancelled, end of May. Please make sure you check the current regulations of your destination country before you start your journey and have your passport documents or ID cards ready even on intra-European flights.Due to changes to the aviation security regulations in Germany, you are currently only allowed to take one piece of carry-on baggage with you.You can find the latest information about rebooking options here:It’s time to be reunited with the world. The market will eventually replace them when this all clears up; the world can certainly adjust, much as we already have.

That seems like what should happen before consumers have their money taken from them.American, Delta, and United have all flown through bankruptcy – and so did US Airways (2x), Continental (2x), and Northwest. Now your flight is cancelled.1.

I lost my job because of Corona and Lufthansa didnt refund me so I am jumping from the balcony.Don’t do it. Capitalism is at its peak of evil and must be reformed or disintegrated. My travel agent tried to assist me & got a Lufthansa rep on the phone last week and he was also told NO cash refunds.I called Lufthansa around April 5 and their rep told me that refunds were coming. My question is this. None of them, in fact, went out of business.Hi from Québec Canada what about Austrian Airlines Refund policiesThis applies to flight tickets…but not to tickets for concerts or any other bookings,because those regulations depends on the laws of the single european country.So everbody can still ask the airlines for a cash refund within 7 days since cancellation of the ticket instead of accepting any voucher…Every single customer needs cash now…not only airline companies..Would Lucky feel the same way if he paid for a new car which was supposed to be delivered in two weeks, but the company then announced it was suspending new car deliveries for the duration of the shutdown and offered instead a voucher, good for one year, towards the purchase of a new car at the price to be determined when production resumed — maybe, or maybe not, within that year, and maybe a lot higher price — but refused to give your money back? Airlines are continue to do what they had been doing pre-pandemic.People complain about airline staff over the past weeks Of course getting hold of companies is a nightmare presently “ why don’t they get more staff to answer phones “ I’ve read about staff being abused and threatened at airports because it’s their fault the passenger can’t get back home ( as the border and airport were closed ) Many airlines’ main call centres are closed or restricted ops with heavily reduced staff due to local restrictions I recently read a report about passengers ( who also didn’t pay that airline ) on government repatriation flights, complaining about the quality of the food Catering was obviously restricted due to the circumstances Staff who are fearful at losing their jobs being abused and for those that say “ let them fail” ie don’t care if 70 million lose their jobsEU regulations do not supersede those of the U.S.
@erik a — exactly! That’s the problem of the shareholders and the governments around the world. Think again. 100% refund policy for such cases.Personally I think Lufthansa has provided a good solution in the current situation. Liberty claims that it will take Lufthansa up to 10 months to refund.

DOT or U.S. Laws and thus I will continue to push for a full refund for my US-based flight via every avenue I have available to me. When I eventuallly got to talk to them they claimed a 24 hour schedule change was not significant. Guppies will disappear before the sharks and killer whales die. A voucher screws me over in every way. !GERMANY IS ALWAYS STRICT WITH RULES –“EXCEPT” WHEN THE RULES ARE NOT GOOD FOR THEEMThey don’t deliver because they can’t for reasons outside their control The EU regulation never took account of significant events such as this. LH will be running a much smaller network for a long period of time. !Last week, I filed a dispute with my AMEX credit card company. Good luck to Lufthansa asking the US congress to have US citizens bail them out on their tickets.

I have called 10 times and every time they have said 2-4 days you will have the money.Now I am going to kill myself because I cant afford my rent. FML…It’s not a tricky situation. What currency is it replacing?


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